Responsible Gaming

Play Responsibly — Gaming on MC Game Should Be Fun, Never a Burden

MC Game believes gaming is entertainment — not a solution to life's problems. That's why we put every user's well-being and peace of mind first. On this page, you'll find a responsible gaming guide, self-assessment tools, and support resources.

Emergency Support

Concerned about your gaming? Take action now:

  • Go to Account Settings to Set Your Limits
  • Request Self-Exclusion via Live Chat
  • Email Support
support@mcgame.click
Set Limits Set It Yourself
Taking a Break Cooling-Off Feature
Self-Exclusion Anytime
24/7 Support Chat in Bangla

What Does Responsible Gaming Mean?

Responsible gaming means enjoying gaming mindfully, with a plan, and within your own means. MC GamePlaying at mc game is about having fun — not chasing lost money, but enjoying yourself within a set budget.

Many people assume gaming always leads to problems — but that's not quite right. Millions of people play responsibly every day, enjoy themselves, and never run into trouble. Problems only arise when gaming spirals out of control, whether in terms of time or money.

Responsible gaming at MC Game isn't just a policy — it's part of our culture. We always want you to play with joy, finish on your own terms, and spend quality time with your family. That's why this page exists — to help you recognise when it's time to draw the line.

Keep in Mind: Gaming is a form of entertainment. Never play with borrowed money or funds meant for essential expenses. If you lose, don't chase your losses — that's the biggest mistake you can make.

MC Game's Responsible Gaming Tools

Deposit Limit Setting

Set your own daily, weekly, or monthly deposit cap. Once a limit is in place, no deposits beyond that amount will be allowed — even if you want to.

Session Time Limit

Decide in advance how long you'll play in one sitting. When that time is up, the system will automatically notify you and encourage you to take a break.

Loss Limit Setting

Stop playing once you've lost a set amount. When you hit your loss limit, your account will automatically go into a break.

Cooling-Off Period

Temporarily deactivate your account for anywhere from 24 hours to 30 days. During this period, logging in will not be possible. This is the most effective way to give yourself a mental break.

Self-Exclusion

Lock your account for 6 months, 1 year, or permanently. During a self-exclusion period, there is no way to reactivate your account — it remains fully locked.

Gaming History Review

Review your own gaming habits — how long you've played, how much you've spent, and how much you've won or lost. Transparency is the first step toward responsible gaming.

How to Set Your Limits

  • 1
    Log In to Your Account

    Log in to MC Game with your mobile number and password.

  • 2
    Go to Profile Settings

    Click on your name in the top right corner and navigate to the "Settings" or "Responsible Gaming" section.

  • 3
    Choose Your Limit Type

    Deposit Limit, Session Time, Loss Limit, or Cooling-Off — choose what works best for you.

  • 4
    Enter Amount & Duration

    Set your budget and time limits. OTP verification may be required to confirm your changes.

  • 5
    Save & Confirm

    Limits take effect immediately upon saving. A confirmation will be sent to your email.

To increase a limit, you'll typically need to wait 7 days — this is intentional, to prevent rushed, emotion-driven decisions.

Gaming Tools — Full Details

Set a maximum deposit limit on a daily (24 hours), weekly (7 days), or monthly (30 days) basis. Limits take effect immediately once set. Decreasing a limit is instant, but increasing one is subject to a cooling period.

Limit how long you play in a single session. Choose 30 minutes, 1 hour, 2 hours, or set a custom duration. Once the time is up, the system will alert you. Regular breaks keep your gaming experience fresh.

Set a limit on how much you can lose before betting is stopped. This is the most effective way to keep financial losses in check. Once the limit is reached, gaming will be stopped automatically.

Exclude yourself from MC Game for 6 months, 1 year, or permanently. During this period, logging into your account will not be possible. For permanent exclusion, please contact support. This is completely free and takes effect immediately.

At set intervals, a message appears on your screen showing how long you've been playing and how much you've won or lost. This "Reality Check" keeps you aware of where you stand.

How to Recognize the Signs of a Problem

If you notice any of the following signs in yourself, pause and seek help:

Placing larger bets to try to recover losses

Lying to or hiding things from family and friends about your gaming

Skipping meals, sleep, or work to play

Unable to take a break from gaming — you want to stop but can't

Spending money meant for daily living expenses on gaming

Feeling irritable or restless when you're not gaming

Gaming with borrowed money or loans

Healthy Gaming Tips

Set Your Budget

Decide in advance how much you'll spend on entertainment each week — and stick to that limit.

Play Within Your Time

Decide how long you'll play before you start. Set a timer and stop when it goes off.

Play for Fun

Treat winnings as a bonus and losses as the cost of entertainment — that's the right mindset to play with.

Take Regular Breaks

Take a 10–15 minute break every hour. Drink some water, go for a short walk, and rest your eyes.

Make Time for Family

Make sure gaming never comes at the cost of family time or your relationships.

Never Chase Your Losses

Never try to immediately win back what you've lost — that's the biggest mistake you can make.

Check Yourself — How in Control Is Your Gaming?

Read through the questions below carefully and answer them honestly. This isn't a test — it's a chance to better understand yourself.

1

Have you gamed beyond your budget, or been tempted to?

2

Have you ever chased your losses by placing bigger bets to try to win back what you lost?

3

Has a family member or friend ever expressed concern about your gaming?

4

Have you ever tried to stop gaming but found you couldn't?

5

Have you prioritised gaming over work, family, or sleep?

6

Have you ever used money meant for daily expenses or savings on gaming?

Your assessment is complete. If you answered "yes" to any of the above questions, our advice is to take a step back. Reach out to our support team — we'll help you in complete confidence. You are not alone.

How Does MC Game Protect Minors?

Underage gaming is a serious issue in Bangladesh. Age verification is mandatory when registering on MC Game. We verify national ID or date of birth to ensure that no one under 18 can create an account or play under any circumstances.

If parents believe their child is accessing MC Game in any way, please contact us immediately. We will promptly close the account and conduct a thorough investigation. MC Game makes no compromises when it comes to protecting minors.

Financial Awareness & Budgeting

Financial awareness is the most important part of responsible gaming. Before playing on MC Game, ask yourself: What is my monthly income? After covering food, rent, and my children's education, how much can I actually afford to spend on entertainment? That amount is your gaming budget.

Keep one simple rule in mind — treat what you spend on gaming as the "cost of entertainment," not money you expect to get back. Just as you wouldn't get a refund on a cinema ticket or a restaurant meal, don't go beyond your gaming budget.

The Role of Family & Friends

If you're concerned about a loved one's gaming, approach them calmly rather than with anger or criticism. Let them know you're there for them. You can contact MC Game to request limit settings on their behalf — with proof of identity and their consent.

Remember — problem gaming is a mental health issue, not a personal weakness. With the right support, anyone can overcome it.

MC Game's Commitment: We will never encourage someone who is clearly struggling to keep gaming. A person's well-being always matters more to us than business.

Frequently Asked Questions on Responsible Gaming

When you apply for self-exclusion, your balance is reviewed first. Any valid balance will be returned to your mobile banking account through the standard withdrawal process. Bonus balances will be forfeited.

Limit reductions take effect immediately. However, increasing a limit requires a 7-day cooling period. This waiting time is intentional — to prevent impulsive, emotion-driven decisions.

Once a fixed-term self-exclusion (such as 6 months or 1 year) ends, your account can be reactivated. However, a permanent exclusion means no new account can ever be opened.

Start by honestly assessing yourself. Then reach out to MC Game's support team — we'll assist you with full confidentiality. If needed, consider self-exclusion or a cooling-off period.

Yes, family members are welcome to reach out to us. After verifying the necessary information and identity, we will investigate the matter and take appropriate action.
Play Safe
Play Responsibly — Keep the Fun Alive

Use all the tools available on MC Game to enjoy gaming safely. If you haven't joined yet, register now — we're always here for you.

18+ Only · Play Responsibly · Set Your Limits

Learn More

বাংলা